1. The Problem
When consumers buy a car with a Bluetooth hands-free phone system they expect that they will be able to rely on it to make and receive calls. In fact, a working Bluetooth system is so important that many consumers wouldn’t buy a car without one. But lots of Toyota owners have learned that when they use their Bluetooth to make or receive calls, the person on the other end hears a severe echo making the call difficult or impossible.
As a result, these Toyota owners are left with a car that they wouldn’t have bought had they known about this defect. Although Toyota doesn’t inform consumers about it before they buy the car, Toyota has known about if for over ten years. They bury the information deep in their Owner’s Manuals, but these aren’t provided to consumers until after they buy their car.
2. Our Involvement
This practice is unfair and deceptive, and Toyota should make consumers aware of the defective Bluetooth systems before they buy. The Law Office of Richard S. Cornfeld, LLC has brought a lawsuit against Toyota over this practice. Click on this link to see the Amended Complaint that we filed in the United States District Court for the Eastern District of Missouri, Freeman et al. v. Toyota Motor Sales, U.S.A., Inc. et al.